Fibre

2026-08-23T10:32:41Z

Mia: Added a few lines, corrected capitalisation. Clarified important things and added detail

=Setting up a new fibre connection=

If you're setting up a new fibre connection or configuring a new router, this guide will help you get connected with minimal effort.

==Before you begin==
===Get your fibre user datasheet===
A datasheet should have been included with your router, but if you don't have your with you. You can download it [https://my.imaginet.co.za/adsl here]. Alternatively, you can e-mail support@imaginet.co.za and request one, if you don't have the included one around any longer.

===Check the ONT===
"ONT" stands for "Optical Network Terminal". It's nearly always a small box in a strategic place in your home (often at the closest entrance to the street). It's installed in the home by the fibre netowrk/FNO contractors. It will have a thin fibre cable with a green connector plugged into one port. It will also have an Ethernet/network port, and the contractors might already have plugged in an Ethernet/network cable. Your router should be connected to the ONT with an Ethernet cable (a cable is provided with the router), and both the router and ONT should be plugged in to mains power and switched on.

===Connect to the router===
Connect your PC, laptop, phone, or other suitable device to the router. You can use an Ethernet cable (LAN), or connect to WiFi. 'Ensure that you are not connected to any other networks'. If you're using your phone to set up the connection, turn mobile data off. The WiFi network name (SSID) and password/key are on the data sheet included with your router. See also below about router config!

==Router setup==
Getting connected is easy and only takes 3 steps. The general procedure is explained below. For info and tips specific to your router, see the following links:

[[Tenda|Setup instructions for '''Tenda''' routers]]

[[Huawei AX3|setup instructions for '''Huawei''' routers]]

===Log in to your router's configuration page===
Open your browser, enter your router's IP address in the address bar, and press enter. The IP address is usually printed on a sticker on the underside of the router. The address will look something like https://192.168.0.1/ (you can also look on the underside of the router for the sticker containing this info)

You will be presented with a login screen. If your router has not been preconfigured, you'll be asked to '''create''' a password. Be sure to use a secure password.

If your router has been preconfigured, check the datasheet provided with the device.

Some routers may have a default username and password set. This can sometimes (not always) be seen on the underside of your router. If it's not, or if you're not sure which details to use, try '''admin''' as the username and password, or give us a call on
tel:086-111-1101.

===Connection settings===
Once you're logged in to your routers configuration page, find the section for "Internet", "connection settings" or similar.

* Set the connection type to '''PPPoE'''.
* Enter your fibre username and password.
* Click '''Save''' or '''Connect'''.

=Network-specific info=
==Vumatel==
[https://www.imaginet.co.za/kb/images/7/7c/Vumatel_Installation_Guide.pdf Installation Guide]

[https://www.imaginet.co.za/kb/images/1/18/Vuma_Installtions_Terms_and_Conditions.pdf Installation Terms and conditions]

[https://www.imaginet.co.za/kb/images/7/7d/Vumatel_National_Installation_Standards.pdf National Installation Standard]

[https://www.imaginet.co.za/kb/images/5/5f/Vuma_ONT_Quick_Start_Guide.pdf ONT Quick Start Guide]

[https://www.imaginet.co.za/kb/images/8/80/Vuma_CPE_Quick_Start_Guide.pdf CPE Quick Start Guide]

[[Vumatel Fibre technical info|ONT troubleshooting]]

==Frogfoot==
[[Migrating your Frogfoot service to Imaginet]]

==Mitsol==
[https://www.imaginet.co.za/kb/images/b/b2/MITSOL_FAQ.pdf Mitsol Installation FAQ]

[https://www.imaginet.co.za/kb/images/4/49/Mitsol_preInstall_Document_template.pdf Pre-installation document]

==TTConnect==
[[TT Connect order process|Order and installation process]]

==Octotel==
[https://www.imaginet.co.za/kb/images/e/ec/Octotel_FAQ.pdf Octotel FAQ]

Gmail app

2025-10-08T06:44:46Z

Mia: Added clause noting that hosting emails with Gmail is being sunsetted Jan 2026

This article is about using your Imaginet-hosted email account with the Gmail mobile app. For information about hosting your email services with Google, see [[Adding DNS records for Google services]].

=Use your email account in the Gmail App=
You don't need a new email app to use your Imaginet-hosted email account. Follow these steps to add your email to your Gmail app on your phone.

==Setting it up==
<div style="overflow:hidden">
[[file:Gmailappstep1.jpg|thumb|200px|Top the circle at the top right of the Gmail app and then tap "Add another account"]]
Open the Gmail app and tap the circle in the top right corner, then tap '''Add another account'''.

Tap '''Other'''.

Enter your email address and tap '''MANUAL SETUP'''.

Tap '''Personal (IMAP)'''.

Enter your password and tap '''NEXT'''.

Under '''Incoming server settings''':
[[file:Gmailappincoming.jpg|thumb|200px|Enter "imap.imaginet.co.za" as the incoming server"]]

* Check that your '''full email address''' has been entered as the username.
* Your password should already have been entered, but if the password field is blank, enter your email password again.
* For '''Server''' enter '''imap.imaginet.co.za'''.
* Tap '''NEXT'''

Under '''Outgoing server settings'''
[[file:Gmailappoutgoing.jpg|thumb|200px|Enter "smtp.imaginet.co.za" as the outgoing server]]

* Check that your '''full email address''' has been entered as the username.
* Your password should already have been entered, but if the password field is blank, enter your email password again.
* For '''Server''' enter '''smtp.imaginet.co.za'''.
* Tap '''NEXT'''

The app will accept the settings and check your email account. You should now receive a '''Success!'' message.

Check that your name is correct and tap '''NEXT'''.

Adjust the account settings to your liking, but the setting ''Sync email for this account''' should stay '''enabled'''.

Your account is now set up! You can switch between viewing your Gmail emails and this account by tapping the circle at the top right of the app, and then tapping on the inbox you'd like to view.
</div>

=Adding your address to your Gmail ''Account''=
Please note that '''the steps above will not allow you to access your emails on the Gmail''' '''''website'''''. Following these steps will only set up your email account on the ''Gmail app on your'' '''''phone'''''. To access your email on desktop, you can do any of the following:

[[Email#Desktop_mail_clients|Set up a desktop mail client]]

[[Webmail|Use the Webmail interface]]

To keep your emails ''in your Gmail account'' so that they are accessible on the app and via the Gmail website, you can do one of the following:

'''Please note this option is being sunsetted by Google, and will no longer work past January of 2026.'''
* [https://support.google.com/mail/answer/6304825?hl=en&co=GENIE.Platform%3DDesktop "Gmailify" your address using Gmail's instructions] and enable [https://support.google.com/mail/answer/22370?hl=en sending from your address via Gmail].

* Host your emails with Google. Note that you will have to pay Google for this service, and [[Adding DNS records for Google Apps|link your domain to Google's servers]].

Imaginet FAQ - User contributions [en]

Fibre

Gmail app