Difference between revisions of "Fibre"
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| − | = | + | =Setting up a new fibre connection= |
| − | + | If you're setting up a new fibre connection or configuring a new router, this guide will help you get connected with minimal effort. | |
| − | |||
| − | == | + | ==Before you begin== |
| + | ===Get your fibre user datasheet=== | ||
| + | A datasheet should have been included with your router, but if you don't have your with you. You can download it [https://my.imaginet.co.za/adsl here]. Alternatively, you can e-mail support@imaginet.co.za and request one, if you don't have the included one around any longer. | ||
| − | + | ===Check the ONT=== | |
| + | "ONT" stands for "Optical Network Terminal". It's nearly always a small box in a strategic place in your home (often at the closest entrance to the street). It's installed in the home by the fibre netowrk/FNO contractors. It will have a thin fibre cable with a green connector plugged into one port. It will also have an Ethernet/network port, and the contractors might already have plugged in an Ethernet/network cable. Your router should be connected to the ONT with an Ethernet cable (a cable is provided with the router), and both the router and ONT should be plugged in to mains power and switched on. | ||
| − | + | ===Connect to the router=== | |
| + | Connect your PC, laptop, phone, or other suitable device to the router. You can use an Ethernet cable (LAN), or connect to WiFi. 'Ensure that you are not connected to any other networks'. If you're using your phone to set up the connection, turn mobile data off. The WiFi network name (SSID) and password/key are on the data sheet included with your router. See also below about router config! | ||
| − | + | ==Router setup== | |
| + | Getting connected is easy and only takes 3 steps. The general procedure is explained below. For info and tips specific to your router, see the following links: | ||
| − | [[ | + | [[Tenda|Setup instructions for '''Tenda''' routers]] |
| − | [[ | + | [[Huawei AX3|setup instructions for '''Huawei''' routers]] |
| − | + | ===Log in to your router's configuration page=== | |
| + | Open your browser, enter your router's IP address in the address bar, and press enter. The IP address is usually printed on a sticker on the underside of the router. The address will look something like https://192.168.0.1/ (you can also look on the underside of the router for the sticker containing this info) | ||
| − | + | You will be presented with a login screen. If your router has not been preconfigured, you'll be asked to '''create''' a password. Be sure to use a secure password. | |
| − | + | If your router has been preconfigured, check the datasheet provided with the device. | |
| − | + | Some routers may have a default username and password set. This can sometimes (not always) be seen on the underside of your router. If it's not, or if you're not sure which details to use, try '''admin''' as the username and password, or give us a call on | |
| + | tel:086-111-1101. | ||
| − | + | ===Connection settings=== | |
| + | Once you're logged in to your routers configuration page, find the section for "Internet", "connection settings" or similar. | ||
| − | + | * Set the connection type to '''PPPoE'''. | |
| + | * Enter your fibre username and password. | ||
| + | * Click '''Save''' or '''Connect'''. | ||
| − | |||
| − | [ | + | =Network-specific info= |
| + | ==Vumatel== | ||
| + | [https://www.imaginet.co.za/kb/images/7/7c/Vumatel_Installation_Guide.pdf Installation Guide] | ||
| − | [ | + | [https://www.imaginet.co.za/kb/images/1/18/Vuma_Installtions_Terms_and_Conditions.pdf Installation Terms and conditions] |
| − | [ | + | [https://www.imaginet.co.za/kb/images/7/7d/Vumatel_National_Installation_Standards.pdf National Installation Standard] |
| − | [ | + | [https://www.imaginet.co.za/kb/images/5/5f/Vuma_ONT_Quick_Start_Guide.pdf ONT Quick Start Guide] |
| − | [ | + | [https://www.imaginet.co.za/kb/images/8/80/Vuma_CPE_Quick_Start_Guide.pdf CPE Quick Start Guide] |
| − | [[ | + | [[Vumatel Fibre technical info|ONT troubleshooting]] |
| + | |||
| + | ==Frogfoot== | ||
| + | [[Migrating your Frogfoot service to Imaginet]] | ||
| + | |||
| + | ==Mitsol== | ||
| + | [https://www.imaginet.co.za/kb/images/b/b2/MITSOL_FAQ.pdf Mitsol Installation FAQ] | ||
| + | |||
| + | [https://www.imaginet.co.za/kb/images/4/49/Mitsol_preInstall_Document_template.pdf Pre-installation document] | ||
| + | |||
| + | ==TTConnect== | ||
| + | [[TT Connect order process|Order and installation process]] | ||
| + | |||
| + | ==Octotel== | ||
| + | [https://www.imaginet.co.za/kb/images/e/ec/Octotel_FAQ.pdf Octotel FAQ] | ||
Latest revision as of 12:32, 23 August 2026
Setting up a new fibre connection
If you're setting up a new fibre connection or configuring a new router, this guide will help you get connected with minimal effort.
Before you begin
Get your fibre user datasheet
A datasheet should have been included with your router, but if you don't have your with you. You can download it here. Alternatively, you can e-mail support@imaginet.co.za and request one, if you don't have the included one around any longer.
Check the ONT
"ONT" stands for "Optical Network Terminal". It's nearly always a small box in a strategic place in your home (often at the closest entrance to the street). It's installed in the home by the fibre netowrk/FNO contractors. It will have a thin fibre cable with a green connector plugged into one port. It will also have an Ethernet/network port, and the contractors might already have plugged in an Ethernet/network cable. Your router should be connected to the ONT with an Ethernet cable (a cable is provided with the router), and both the router and ONT should be plugged in to mains power and switched on.
Connect to the router
Connect your PC, laptop, phone, or other suitable device to the router. You can use an Ethernet cable (LAN), or connect to WiFi. 'Ensure that you are not connected to any other networks'. If you're using your phone to set up the connection, turn mobile data off. The WiFi network name (SSID) and password/key are on the data sheet included with your router. See also below about router config!
Router setup
Getting connected is easy and only takes 3 steps. The general procedure is explained below. For info and tips specific to your router, see the following links:
Setup instructions for Tenda routers
setup instructions for Huawei routers
Log in to your router's configuration page
Open your browser, enter your router's IP address in the address bar, and press enter. The IP address is usually printed on a sticker on the underside of the router. The address will look something like https://192.168.0.1/ (you can also look on the underside of the router for the sticker containing this info)
You will be presented with a login screen. If your router has not been preconfigured, you'll be asked to create a password. Be sure to use a secure password.
If your router has been preconfigured, check the datasheet provided with the device.
Some routers may have a default username and password set. This can sometimes (not always) be seen on the underside of your router. If it's not, or if you're not sure which details to use, try admin as the username and password, or give us a call on tel:086-111-1101.
Connection settings
Once you're logged in to your routers configuration page, find the section for "Internet", "connection settings" or similar.
- Set the connection type to PPPoE.
- Enter your fibre username and password.
- Click Save or Connect.
Network-specific info
Vumatel
Installation Terms and conditions
National Installation Standard
Frogfoot
Migrating your Frogfoot service to Imaginet
Mitsol
TTConnect
Order and installation process
