Billing

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Imaginet allows you to pay for your account monthly via debit order or credit card. Should you wish to pay via EFT, you will need to do so for 6 months in advance.

Billing dates

Imaginet conducts only one billing run each month. You will receive your invoice on the 1st day of each month, and the amount due will be deducted from your account at midnight on the 1st working day of each month.

Debit order and Credit card charges

Our debits are processed by a company called Netcash. Your bank statement will therefore show a debit with a reference like NETCASH 12345678 IMAGINET. If you have any queries about a debit that has been conducted against your account, please feel free to contact us!

Payment for new accounts

When you sign up for a new account with Imaginet, you will be asked for your payment information. Your first payment will not be deducted right away. You will only be billed on the 1st of the following month, but your services will be activated instantly.

Billing in advance

Imaginet bills for all service in advance. In other words, on 1 January you will be billed for January's services. This means that when you first apply for services, your first invoice will be for the first two months of service.
For example, if you apply for a MTN 40GB + 40GB Fixed LTE A package (R199 per month) on 15 December, you will only pay on 1 January. Your 1 January bill will be for R398: R199 for December, and R199 for January. Each subsequent invoice will be for only 1 month in advance. I.e. on 1 February you will only pay R199, for February's service.

Pro-rata billing

For the first month of service, some Imaginet services are billed pro-rata, while others are not. Here's how you will be billed for the following packages for the first month of service:

Per GB ADSL

Per GB packages are billed pro-rata for the first month of service, based on the portion of data used. For example, a Soft Cap 10GB package is R100 per month. If you sign up for a Soft Cap 10GB package in January, but you only use 5GB that month, you will only be billed R50 for January. This will be added to your first invoice, which you will receive on 1 February, and which will also include the full monthly fee of R100 for February (see Billing in advance).

Uncapped ADSL

Uncapped packages are not billed pro rata for the first month of service. This means that you will be billed the full monthly fee for the first month of service, even if you signed up after the 1st. For example, an Uncapped 5Mbps + Line package is R390 per month. If you sign up for one on 15 January, you will be billed the full R390 for January. This will be added to your first invoice, which you will receive on 1 February, and which will also include the full monthly fee of R390 for February (see Billing in advance).

Hosting services

Hosting packages are billed pro rata for the first month of service, based on the portion of the traffic allowance used. For example, a Micro Hosting package is R25 per month, and allows for 200MB traffic. If you sign up for a Micro Hosting package in January, but you only use 100MB that month, you will only be billed R12.50 for January. This will be added to your first invoice, which you will receive on 1 February, and which will also include the full monthly fee of R25 for February (see Billing in advance) as well as the once-off hosting set-up fee in full.

Mobile Broadband

Mobile packages are billed pro rata for the first month of service, based on the portion of data used. For example, a 2GB MTN package is R93 per month. If you sign up for a MTN 2 GB package in January, but you only use 1GB that month, you will only be billed R46.50 for January. This will be added to your first invoice, which you will receive on 1 February, and which will also include the full monthly fee of R93 for February (see Billing in advance) as well as the once-off set-up fee in full.